Southwest customer flies from Chicago to L.A. without problem. Then her carry-on is barred on the return flight: ‘I guess I’m getting a new suitcase’
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February 8, 2026Southwest customer flies from Chicago to L.A. without problem. Then her carry-on is barred on the return flight: ‘I guess I’m getting a new suitcase’
https://www.themarysue.com/chicago-woman-southwest-carry-on/
A woman read the online measurements for Southwest carry-on bags. Then, she brought a suitcase that was well within the company’s parameters, only to be told that she could not take it onboard as a carry on.
“I’m just confused why they have measurements on the website when their plane can’t even accommodate those,” said lifeoflyssb (@lifeoflyssb), in a video that has over 142,000 views. The TikTok content creator flew from Chicago to Los Angeles without any issues. But on the way back home from Los Angeles, she was stopped because her 24 x 14 x 9 bag was “too large” for the plane.